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"The Payroll department not only deal with the on-going payroll processing of the Appleby Westward staff," (says Jo Hounsell, Appleby Westward's HR Director) they also work with a large number of our retailers who outsource their payroll to Appleby Westward'.
A couple have been hailed as “one in a million” and nominated for customer service awards by shoppers using their Cornwall SPAR store.
Kevin and Debbie Haysom run the village store in Constantine and their strong focus on customer service has drawn tributes from customers.
One, Wayne McCarthy from Felixstowe in Suffolk wrote to SPAR head office in praise of the service Kevin and Debbie had provided his elderly cousin in Port Navas, three miles from Constantine.
Wayne’s cousin, who sadly died recently, became confined to his home due to illness and was no longer able to drive himself to the local store. As a result, Wayne approached the store to see if they could help with regular deliveries.
“I could have gone to one of the major supermarkets, but because of Kevin and Debbie’s fantastic warm attitude and realistic pricing, it seemed sensible to see whether they could help,” wrote Wayne.
“Both Kevin and Debbie were only too
willing to help out. I was able to supply them with a list for regular delivery, email or phone when I needed to make any changes and was always met with a positive, keen to help and friendly attitude. Kevin said he regarded his customers more as friends – what a difference to so many other stores I have come across in my years.”
Wayne added that not only were the Kevin and Debbie helpful, but their delivery man Paul also came to the rescue, calling an ambulance when he was concerned about Wayne’s cousin’s welfare and telephoning him to update him on his situation.
“During regular visits to my cousin and talking to local residents, I only had to mention Kevin and Debbie at the SPAR and did not come across anyone who had a bad word to say about them,” said Wayne. “People said they always go that extra mile to help people around here.
“Kevin and Debbie are one in a million, the backbone to the survival of rural communities and so valuable in this day and age in an area which has a large elderly population. These are people who really care about their customers and go all the way to look after them in their hour of need.”
Another customer, Gillian Turnbull, contacted SPAR customer relations to see if the company ran any awards for outstanding customer service.
“I have been shopping at the SPAR in Constantine for the last seven years and have always had exceptional customer service from Kevin and Debbie,” she wrote. “If ever there was a couple who ‘go the extra mile’, it is them. They are always helpful, considerate and friendly, while staying totally professional in their approach.”
Below you can see Vince Brown, Head of Sales presenting the award to Kevin and Debbie.
Note to Editors: For further information on Appleby Westward, contact us via our contact page
Article updated June 2012
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